FlixStock - Manager - Customer Success

Customer Success Manager - Fashion Industry

About Flixstock India Ltd:

Flixstock India Ltd is a leading technology-driven e-commerce solutions provider, specializing in the field of visual content creation. Our cutting-edge solutions empower online retailers to enhance their product imagery and drive customer engagement. With a global presence, we are committed to revolutionizing the e-commerce industry.

Job Description:

Flixstock India Ltd is seeking an experienced and dynamic Key Account Manager to join our team in Gurgaon. The ideal candidate will have a minimum of 4 years of experience in key account management, demonstrating a proven track record of successfully handling multiple accounts. As a Key Account Manager, you will be responsible for ensuring client satisfaction, managing NPS (Net Promoter Score), TAT (Turnaround Time), and overall client delight.

Key Responsibilities:

Account Management:

- Effectively manage a portfolio of 4-5 key accounts, fostering strong and long-lasting relationships.

- Understand clients' business objectives and align Flixstock solutions to meet their needs.

Client Satisfaction:

- Monitor and enhance client satisfaction by proactively addressing issues and ensuring timely resolution.

- Regularly engage with clients to gather feedback and identify opportunities for improvement.

NPS and TAT Management:

- Oversee and maintain high Net Promoter Scores by delivering exceptional service and exceeding client expectations.

- Manage and optimize Turnaround Time for services, ensuring efficient delivery and meeting client deadlines.

Collaboration:

- Work closely with internal teams, including operations, sales, and product development, to ensure seamless delivery of services to clients.

- Collaborate with clients to understand their evolving needs and communicate them internally.

Reporting and Analysis:

- Generate and analyze reports related to NPS, TAT, and overall account health.

- Provide insights and recommendations based on data analysis to drive continuous improvement.

Qualifications:

- Bachelor's/PG degree in Business, Marketing, or a related field.

- Proven experience of at least 4 years in key account management, preferably in the technology or e-commerce industry.

- Strong communication, negotiation, and interpersonal skills.

- Analytical mindset with the ability to derive insights from data.

- Proactive and solution-oriented approach to problem-solving.

- Ability to thrive in a fast-paced and dynamic work environment.