Flipspaces - Manager - Service Delivery

Flipspaces | Manager- Service Delivery

In this role of a Service Delivery Manager, you play an important role in making our vision a success. There are four working groups at Vizstore, (i) Sales (ii) Business Operations (iii) Fulfillment (iv) Technology, where you will be joining and leading the Fulfillment working group.

In the primary part of your role :

- Scheduling and designation of project tasks to team members

- Execution of each phase of the project

- Determine and define clear deliverables, roles, and responsibilities for staff members required for specific projects or initiatives.

- Research key customer wants, needs, and complaints & suggest solutions

- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

- Providing accurate and regular reports to the management on the performance of the service delivery

- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

- You will also be co-working with the cross-functional team and prioritize the high-impact initiatives in the roadmap