Flipkart - Senior Manager - Zonal Control Tower Operations

Senior Manager - Zonal Control Tower

Job Description:

The job holder will lead following functions for the zone - Control Tower, CX, Design, Fleet & Planning which will be responsible for the below activities:

- Monitor Last Mile and First Mile Operations and identify improvement opportunities

- To oversee capacity Planning, coordinating with Planning team and ground Operations

- Planning, forecasting and operation control through process monitoring

- Work closely with Operations (FM & LM), MH, LH, Central Ops to ensure smooth LM and FM delivery and pickup operations on a day to day basis.

- Track and drive for continuous improvement across all defined Goals/KPI/metrics.

- Periodic and on time publication of performance data visibility

- Deep dive into key areas to identify areas of improvement

- Gather data and analyze data to arrive at actionable insights

- Providing strategic direction through structural design solves & new process implementations

- Overseeing Fleet requirement & management for the zone

- Build a culture of ownership and empowerment within team

- Develop, mentor and motivate the team for better efficiency and best results

Competencies:

- People manager, he should be able to lead a large team of 30+ members (both junior and people manager level)

- Comprehensive and possessing analytical skills

- Exposure to operations planning

- Tech savvy, Problem solving, data-driven decision-making through the stakeholders

- Team Building and Employee Engagement Capability

- Adaptability towards change management

- Stakeholder Management

- Sound presentation and communication skills

- Innovative thinking

- Execution of key initiatives

Qualification:

- MBA with ~8-12+ years of experience

- Operational Knowledge of Logistics/Warehouse/Retail/Manufacturing/FMCG/FMCD industry

- Exposure to Business Processes, Lean/6 Sigma etc., 5S will be of added advantage in executing this role

- E-Commerce exposure will be an added plus

- Good knowledge of Data Analysis tools