Flipkart - Senior Manager - Support Function

What you'll do:

- Responsible for Control Tower functions, Fleet management and Customer experience charter

- Will lead a team of 3-4 motivated people directly and 20-25 people indirectly

- Drive for various metrics at the zone, overseeing the achievement of the AOP targets

- Ensuring Fleet deployment is on time and within the cost guard rails

- Ensuring Customer experience charter is taken as core focus for the zone

- Identify key improvement levers for different metrics in Operational Metrics, Customer experience metrics

- Identify Cost-saving opportunities in Fleet Management

- Ensure the losses in the supply chain is at the minimum

- Support the leadership at the zone in effective decision making through data insights

- Identify opportunities to develop dashboards/decision support for Ground team to enhance their efficiencies

- Stakeholder connect with Central team and lead discussions at zone level

- Translate the strategy level discussions to tactical actions

What you'll need:

- Graduation/MBA

- Should have at-least 8-9 years of relevant experience

- Should have handled a team of 10-15 people

- Good Analytical skill set

- Adept at Communication/Stakeholder management

- Good hold on presentation tools like MS Office and adept at MS Excel

- Fair understanding of Database management and its tools

- Project management drive