- Keep a track of all Ekart metrics which may impact the health of supply chain - Process set up and streamlining across all assets for all issues which may impact reliability - Point person for laisoning between Ops and the customer SPOC (Daily Sync up) - Adhoc breakdowns/disruptions to be managed and also communicated to customers (external or internal) - Manage the planned events (spike in volumes) by employing the predefined and/or newly identified/aligned levers - Manage Assest operations assurance by close monitering of operations, stakeholder management &amp; designing right playbooks - Pull up scorecard metrics for eKart along with first cut RCA for the metrics - Weekly summary for POC &amp; Pilot shipments for all clients - Do deep dives on recurring issues and bring a systematic closure to those issues - Process review and improvement in all function areas where CT interacts - Playbook review for all assets with CT asset Ops, E2E customers, E2E services along with Asset CT, E2E CT teams - Provide inputs to product development with CT's point of view after collaborating inputs from various stakeholders - Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations - Build levers for new scenarios disrupting the flow for respective assets - Monitor shipment flow, pendencies, cut off misses, functional breaches, breach risks in the respective assets - Conceptulize and own action items to improve service/speed/reliability/experience across Flipkart's Product, Tech, Design and Operations teams - Maintaining great customer experience for Priority services(NDD/SDD

Bangalore

Flipkart - Senior Manager - Control Tower 

Flipkart - Senior Manager - Control Tower  ,Job Description for Flipkart - Senior Manager - Control Tower  in Flipkart in  Bangalore for (6-9) years of experience. Apply Now!

Job Description for Flipkart - Senior Manager - Control Tower  in Flipkart in  Bangalore for (6-9) years of experience. Apply Now!