12/06 Sangeetha
Senior TA Partner at Flipkart

Views:1398 Applications:207 Rec. Actions:Recruiter Actions:34

Flipkart - Senior Manager - Control Tower (6-9 yrs)

Bangalore Job Code: 708229

- Keep a track of all Ekart metrics which may impact the health of supply chain

- Process set up and streamlining across all assets for all issues which may impact reliability

- Point person for laisoning between Ops and the customer SPOC (Daily Sync up)

- Adhoc breakdowns/disruptions to be managed and also communicated to customers (external or internal)

- Manage the planned events (spike in volumes) by employing the predefined and/or newly identified/aligned levers

- Manage Assest operations assurance by close monitering of operations, stakeholder management & designing right playbooks

- Pull up scorecard metrics for eKart along with first cut RCA for the metrics

- Weekly summary for POC & Pilot shipments for all clients

- Do deep dives on recurring issues and bring a systematic closure to those issues

- Process review and improvement in all function areas where CT interacts

- Playbook review for all assets with CT asset Ops, E2E customers, E2E services along with Asset CT, E2E CT teams

- Provide inputs to product development with CT's point of view after collaborating inputs from various stakeholders

- Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations

- Build levers for new scenarios disrupting the flow for respective assets

- Monitor shipment flow, pendencies, cut off misses, functional breaches, breach risks in the respective assets

- Conceptulize and own action items to improve service/speed/reliability/experience across Flipkart's Product, Tech, Design and Operations teams

- Maintaining great customer experience for Priority services(NDD/SDD

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.