JOB DESCRIPTION: Business lead, Mobiles, Jeeves-F1 As Flipkart leads its way to consolidate its position as destination platform for - Consumer Internet customers, after-sales service is going to be one of the critical differentiators between Flipkart and others Jeeves-F1 is the exclusive service arm of Flipkart responsible for delivering after-sales services for Flipkart customers. In addition, they work with brands to enable service delivery to direct brand customers Mobiles team at Jeeves-F1 works closely with category to transform the purchase and enjoyment journey of smartphone customers in India. The team is responsible for launch, scale-up, managing experience &amp; driving efficiencies in after-sales services. This is expected to drive growth (conversion or GMV), profitability (GP) or experience (NPS) for the category Key expectations: 1- Scale-up of existing services in Mobiles category (Mobile tech visit, Accidental Damage Protection Plan, Extended Warranty, Mobiles: Complete Mobiles Protection,, Detailed Physical verification) 2- Launch new capabilities &amp; services (Remote Troubleshooting, On demand repair, One time screen replacement) 3- Deliver superior customer experience for services of Mobile category like Mobile Tech Visit, Mobiles: Value Added Services, Refurbishment, etc. 4- Drive efficiencies in service delivery (productivity improvement, claim rate optimization, repair cost optimization) 5- Launch and scale refurbishment capabilities to support B2C sales on Emerald platform; build capabilities to support warranty - Candidate is expected to work closely with the business teams (Mobiles category, Returns team, Emerald, VAS team) to understand the business requirement, design product proposition, arrive at costing, align design &amp; operations and work with product-tech team to launch new capabilities &amp; scale existing capabilities - Candidate is expected to work with operations &amp; product tech team to improve &amp; sustain service performance. Candidate is expected to work with operations, product-tech and business finance to drive efficiencies in service delivery QUALIFICATION: Essential -&nbsp; Bachelor's Degree from Tier 1 Engineering School MBA from Tier 1 B-school Desirable -&nbsp; Experience of business/ growth/ category teams EXPERIENCE: 3-5 year experience working in business/operations roles DELIVERABLE: 1- Revenue : New and Existing services 2- Service Experience Metrics 3- Cost of service delivery SKILL SETS: Essentials - Strong analytical skills - Strong problem solving acumen - Data driven decision making skills - Strong research orientation/skills - Ability to connect with cross-functional stakeholders - Ability to work in unstructured environment Desirables - Operations - Product-tech - Communication Skills: Verbal &amp; Written WORK LOCATION: Bangalore

Bangalore

Flipkart - Senior Manager/Business Lead - Mobiles Team - Jeeves-F1 - IIM/ISB/MDI/FMS 

Flipkart - Senior Manager/Business Lead - Mobiles Team - Jeeves-F1 - IIM/ISB/MDI/FMS  ,Job Description for Flipkart - Senior Manager/Business Lead - Mobiles Team - Jeeves-F1 - IIM/ISB/MDI/FMS  in Flipkart in  Bangalore for (2-5) years of experience. Apply Now!

Job Description for Flipkart - Senior Manager/Business Lead - Mobiles Team - Jeeves-F1 - IIM/ISB/MDI/FMS  in Flipkart in  Bangalore for (2-5) years of experience. Apply Now!