Flipkart - Regional Manager - Operations

Mandatory Skills:

1. Comprehension & Analytical Skills

2. Customer Orientation & Focus

3. Good Business Presentation Skills

4. Interpersonal and Interpersonal Communication Capability

5. Team Building and Employee Engagement Capability

6. Flexibility & Adaptability

7. Market Knowledge and Orientation - Understanding of competitor's FAB (Features, Advantages and Benefits of the services offered), understanding of SWOT Analysis.

8. Situation Handling and Crisis Management Capability

9. Delegation and Empowerment Capability

Desirable Skills:

1. Comprehension & Analytical Skills

2. Customer Orientation & Focus

3. Good Business Presentation Skills

4. Interpersonal and Interpersonal Communication Capability

5. Team Building and Employee Engagement Capability

6. Flexibility & Adaptability

7. Market Knowledge and Orientation - Understanding of competitor's FAB (Features, Advantages and Benefits of the services offered), understanding of SWOT Analysis.

8. Situation Handling and Crisis Management Capability 9. Delegation and Empowerment Capability

Job Description:

1. Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.

2. Ensure Profitable operations in the region.

3. Continuously improve in reducing Error rate in Operations Management in the region.

4. Maintain the cost of operations as per budget in the region.

5. Ensuring Regional Performance reporting periodically.

6. Ensuring Customers in the region are delighted at all times.

7. Promptly and effectively manage customer escalations in the region along with support team.

8. Ensuring employee engagement initiatives are implemented.

9. Ensure 100% ZTP (Zero Tolerance Policy).

10. Ensuring Regional Deliverable are met and duly reported.

11. Ensure SOP Adherence in the region at all times.

12. Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.

13. Ensure commercial and statutory compliance are met along with the support of teams in the region.

14. Training and Development of teams in the region.

15. Managing environmental bodies effectively.

16. Ensure Succession Planning at the Region.

17. Grievance Handling and Conducting Open House/meetings with regional teams.

18. Proactively identify gaps in operations and support processes that impact operations and take preventive action.

19. Conduct Monthly Review Meeting (MRM) along with Regional Managers and Area Managers and Support

20. Design thinking & Change Management