Flipkart - Operations Role - Control Tower

Job Description :

- Monitor Last Mile and First Mile Operations and identify improvement opportunities.

- Capacity Planning for the hubs, co-ordinating with Planning team and ground Operations

- Planning, forecasting and operation control through process monitoring.

- Work closely with Operations (FM & LM), Planning, Design, MH, LH, Central Ops to ensure smooth LM and FM delivery and pickup operations on a day to day basis.

- Track and drive for continuous improvement across all defined Goals/KPI/metrics.

- Periodic and on time publication of performance data visibility.

- Deep dive into key areas to identify areas of improvement

- Gather data and analyse data to arrive at actionable insights

- Build a culture of ownership and empowerment within Team

- Develop, mentor and motivate the team for better efficiency and best results.

Competencies :

- People manager, he should be able to lead a team of 20+ members (both junior and people manager level)

- Comprehensive and possessing analytical Skills

- Exposure to operations planning.

- Tech savvy, Problem solving, data-driven decision-making through the stakeholders

- Team Building and Employee Engagement Capability.

- Adaptability towards change management.

- Stakeholder Management

- Sound presentation and communication skills