Flipkart - Manager - Sell Side - Electronics Category

Manager - Sell Side - Electronics

About the role : 

- A large part of Flipkart's growth as far as categories are concerned is through the management and development of Key accounts. Ever since Flipkart's migration to a marketplace model, there has been a keen focus on the development of key accounts for the growth of respective categories. Key accounts for a category can include large brands or large vendors who deal with products from a particular line. The incumbent will be given sole responsibility of a number of key accounts, and will thereby be expected to grow the category as far as key accounts is concerned.

- You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

About the Team:

The Electronics category drives trust and traffic for the overall Flipkart platform. The motto is to be the destination for shopping & research channels for Consumer Electronics in India. Laptops, Gaming consoles, Tablets, Power Banks, IoT and IT accessories are some of the product lines in this category.

What you'll do:

A Sell-side role at Flipkart entails category management based on deep customer centricity, strong analytics, sharp planning and story-telling coupled with product/tech understanding for an enhanced customer experience

What this job entails :

Customer understanding : 

- Be the voice of the customer internally

- Understand needs - even those that the customers themselves may not realize

- Stay on top of changing trends and strategic priorities through in-depth data analysis to predict customer behaviour.

Merchandising : 

- Develop and execute plans to showcase the right products

- Identify cross-selling and upselling opportunities

- Own the customer experience in the category - make navigation, discovery easier. Save the customer time

- Identify the parameters customers use to make decisions and ensure catalog richness

Promotions : 

- Create promotions to drive revenue, margins, etc.

- Own both creation and execution of promotions calendar including special occasions (Diwali, Valentine's day, etc.)

Catalogue : 

- Own catalogue content creation - lead content creation, drive this via internal catalogue & marketing teams

- Drive better conversions through catalogue improvement & enhancement basis customer insights

Operations : 

- Work with internal sourcing, quality & design team to track key project milestones, ensure processes are followed for review & reporting of the same

- Work with Merchandising ops team, guiding them on store creation for launches and sale events.

What you'll need :

- A Master's Degree in Supply Chain or Business Administration from Tier-A institutes is preferred

- Minimum 3-6 years of work experience and proven track record of process design, stakeholder management and program management Comfortable working in a fast-paced, dynamic work environment, which includes addressing day today as well as long term problem statements.

- Exposure to Consulting, Business Process Re-engineering, Lean/6 Sigma, customer journey mapping etc. will be added bonus