Operations Manager Job Responsibilities: - Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. - Anticipates and tracks operational and tactical risks and providing strategic solutions along with BAU call centre metrics like Service levels, NPS, repeat etc - Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management. - Oversees and reports weekly, monthly, quarterly, and annual metrics. - Identifies trends and assess opportunities to improve processes and execution. - Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders. - Collaborates with other back-office, Training, Quality and MIS team members to ensure seamless business execution, reinforce positive morale, and uphold company values. - Collaborates with transitions and onboarding team as needed by acting as a mentor - Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required. - Assesses a variety of situations and provide clarity to team and stakeholders. - Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors. - Stays up to date on industry regulations, trends, and technology. - Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices. Operations Manager Qualifications / Skills: - Addressing operational concerns and issues, monitoring overall customer satisfaction - Developing and implementing operational procedures and policies - Analyzing training needs/requirements - Excellent interpersonal communication and organizing skills to coordinate project activities - Ability to communicate with others effectively - Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings - Ability to work with details and time-sensitive issues - Good decision-making skills and response to high-pressure situations Education, Experience, and Licensing Requirements: - Bachelor's/Master's degree - Experience may be considered equivalent if experience demonstrated in BPO and ITES - 8+ years of working experience with exposure to ecommerce

Bangalore

Flipkart - Manager - Operations - Customer Experience 

Flipkart - Manager - Operations - Customer Experience  ,Job Description for Flipkart - Manager - Operations - Customer Experience  in Flipkart Internet Pvt. Ltd. in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Flipkart - Manager - Operations - Customer Experience  in Flipkart Internet Pvt. Ltd. in  Bangalore for (8-12) years of experience. Apply Now!