Flipkart - Manager - Operations Analyst

What you will be doing?

- Identify improvements on the workflow or system and collaborate with the operations team and supervisor to implement the necessary changes

- Analyse operational data and informational to conceptualize and define operational problems

- Interprets data on logistics elements

- Track, analyse and manage KPIs and SLAs using monitoring and reporting tools and ensure key objectives are being met

- Support partners in queries related to services. Proactively identify trends to prevent customer impacting issues

- Updating data on regular basis and making sure all trackers are timely filled with correct data

- Monitoring, Resolving and escalating problems in accordance with processes and procedures

- Perform RCA to determine failure trends of services and communicate cross-functionality to ensure customer-centric development

- Strong co-ordination with IT, Tech and Operations teams to ensure correct actions are documented and tracked to completion

- Innovate on current processes to constantly improve support operations

- Reviews and analyses information regarding alternative courses of action to determine which plan will offer the best outcomes

- Transforms large amounts of raw data into actionable information for presentation to business managers in report format. Builds and maintains automated reports using Business Objects, Reporting Services and Excel.

- Disseminates reports to a wide range of stakeholders across the organization and audits variations between operational and financial numbers. Defines and evaluates problems and recommends solutions.

What you should have?

- Business Acumen ship (Understand business environment & use this knowledge to leverage results for the company)

- Performance & Profitability (Accountable to drive high class performance standard and to make operation profitable.)

- Succeeding Through people (Develop & Create learning environment with innovative ideas to make operation profitable.