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01/05 Nelisha
TA Consultant at Flipkart

Views:3691 Applications:1019 Rec. Actions:Recruiter Actions:16

Flipkart - Manager - Operations Analyst (3-8 yrs)

Delhi Job Code: 819768

What you will be doing?

- Identify improvements on the workflow or system and collaborate with the operations team and supervisor to implement the necessary changes

- Analyse operational data and informational to conceptualize and define operational problems

- Interprets data on logistics elements

- Track, analyse and manage KPIs and SLAs using monitoring and reporting tools and ensure key objectives are being met

- Support partners in queries related to services. Proactively identify trends to prevent customer impacting issues

- Updating data on regular basis and making sure all trackers are timely filled with correct data

- Monitoring, Resolving and escalating problems in accordance with processes and procedures

- Perform RCA to determine failure trends of services and communicate cross-functionality to ensure customer-centric development

- Strong co-ordination with IT, Tech and Operations teams to ensure correct actions are documented and tracked to completion

- Innovate on current processes to constantly improve support operations

- Reviews and analyses information regarding alternative courses of action to determine which plan will offer the best outcomes

- Transforms large amounts of raw data into actionable information for presentation to business managers in report format. Builds and maintains automated reports using Business Objects, Reporting Services and Excel.

- Disseminates reports to a wide range of stakeholders across the organization and audits variations between operational and financial numbers. Defines and evaluates problems and recommends solutions.

What you should have?

- Business Acumen ship (Understand business environment & use this knowledge to leverage results for the company)

- Performance & Profitability (Accountable to drive high class performance standard and to make operation profitable.)

- Succeeding Through people (Develop & Create learning environment with innovative ideas to make operation profitable.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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