Flipkart - Manager - Control Tower

Flipkart - Manager - Control Tower (Flipkart Wholesale)

About Flipkart Wholesale :

- Flipkart launched the wholesale business where it delivers to Tier II/III retailers in Grocery, Fashion business and also involves Best price chain of stores across India

About the team :

- This role will be part of the Control Tower team for Wholesales business. Ownership of Key Supply Chain metrics such as Breach and Speed and takes care of execution of initiatives / product features from E2E perspective.

About the Role:

- Keep a track of all Ekart metrics which may impact the health of supply chain

- Process set up and streamlining across all assets for all issues which may impact reliability

- Point person for laisoning between Ops and the customer SPOC (Daily Sync up)

- Adhoc breakdowns/disruptions to be managed and also communicated to customers (external or internal)

- Manage the planned events (spike in volumes) by employing the predefined and/or newly identified/aligned levers

- Manage Assets operations assurance by close monitoring of operations, stakeholder management & designing right playbooks

- Pull up scorecard metrics for eKart along with first cut RCA for the metrics

- Weekly summary for POC & Pilot shipments for all clients

- Do deep dives on recurring issues and bring a systematic closure to those issues

- Process review and improvement in all function areas where CT interacts

- Playbook review for all assets with CT asset Ops, E2E customers, E2E services along with Asset CT, E2E CT teams

- Provide inputs to product development with CT's point of view after collaborating inputs from various stakeholders

- Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations

- Build levers for new scenarios disrupting the flow for respective assets

- Monitor shipment flow, pendencies, cut off misses, functional breaches, breach risks in the respective assets

- Conceptualize and own action items to improve service/speed/reliability/experience across Flipkart's Product, Tech, Design and Operations teams

- Maintaining great customer experience for Priority services(NDD/SDD)

Mandatory Skills :

- B.E. + MBA in Supply chain and Operations Preferred

- 6-10 years of work experience in Operations/Logistics

- Sound knowledge of logistics Operations

- Excellent data analytics skills

- Good Stakeholder and Team Management skills

- Problem Solving/Decision Making

- Design Thinking

- Execution Excellence/Ownership

- Stakeholder Management

Desirable Skills :

- Knowledge of data analytics tools like R for daily activities & analysis

- Experience in Retail/E-commerce industry preferred

- MBA in Operations or Supply Chain preferred

- Knowledge of Business processes, Lean/Six Sigma/5S etc.Ecommerce

- Consulting(Logistics/Ops projects)

- S&OP Manufacturing

- Logistics/Operations/Distribution of FMCG/FMCD/Retail

- Production Planning of Auto & Ancillary

- Vendor management of Auto & auto Ancillary