Flipkart - Manager - Control Tower

About Flipkart

The Flipkart Group is one of India's leading digital commerce entities and includes group companies Flipkart, Myntra, and PhonePe. Started in 2007, Flipkart has enabled millions of consumers, sellers, merchants and small businesses to be a part of India's e-commerce revolution. With a registered customer base of over 200 million, offering over 150 million products across 120+ categories. Our efforts to democratize e-commerce in India, driving access and affordability, delight customers, create lakhs of jobs in the ecosystem and empower generations of entrepreneurs and MSMEs has driven us to innovate on many industry firsts. Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns - customer-centric innovations that have made online shopping more accessible and affordable for millions of Indians.

Driven by the passion of - Flipsters- and our core values of Audacity to Win, Bias for Action and Customer First, with Integrity - Flipkart's work policies reflect the company's efforts to create a progressive work environment that drives inclusion and innovation and encourages work-life balance. Ranked at #1 in LinkedIn's - Top Companies to Work For in 2019-, among the - 100 Best Companies for Women by Avtar and chosen among the Top 3 Most Desirable new-Age Recruiters by Dare2Compete, Flipkart is the ideal place to start and achieve great heights in your career.

About the role:

We are looking for a highly motivated, self driven & dynamic individual to come and be part of the ekart non large supply chain control tower. It's a very exciting and challenging role and if you thrive in a high paced complex environment, this role is for you. You will have the ways and means to better the experience of customers shopping at Flipkart.

About the team :

- Non Large Control Tower is the central team that makes sure the supply chain runs 24/7 without any hiccups. It's a small but high talented & very effective team. The team does the following :

- works with every function to problem solve critical issues - both reactively as well as proactively.

- thrives on data and leverages it to do RCAs and fix issues

- runs the governance process for the Non Large Supply Chain, like daily/weekly huddle, daily breach analysis and reporting, reliability pod.

- responsible for driving the supply chain readiness for the festive season

- And lastly the team owns the metric of Breach & Extent of Breach for Flipkart

- Set up and own process intiatives to drive Extent of breach based on AOP targets

What you'll do:

- Non Large Control Tower is looking for a Manager 2 to come and lead the following charters :

- Customer Experience (SPOC for eKART escalations)

- Extent of Breach

- Product & Automation

- In this role, you will lead a team of 2-3 highly talented flipsters and get to the desired business outcomes.

- You will be owner of Reliability Metric ( Extent of Breach) and serve as the SPOC for Flipkart for all things related to EoB

- You will be the SPOC from eKart for all supply related customers escalations

- You will be actively collaborating with Product & Tech to chart out the key features that need to be built, write the BRDs and get them prioritised via the OKR process.

- You will work with Asset & Network design to chart out a long term plan to improve EoB

- You are expected to be hands on, collaborative and get things done at a rapid speed.