Flipkart - Manager - Category Operations

Requirements:

- 2 - 4 years of relevant experience in operations and stakeholder management

- Good with numbers and multi-tasking

- Self-starter, 100% ownership and unshakable enthusiasm

- Experience with performance metrics, process improvement and lean techniques

- Should possess strong willingness to get hands dirty (literally), get stuff done and strong work ethics

- Has good business acumen, relentless focus, strong prioritization skills, and the ability to multitask while working in a highly charged environment

Responsibilities

The role will be around improving pre purchase experience

- Own the end to end operations of multiple processes across multiple stakeholders

- Driver key operational processes related to catalog experience

- Create, review and analyze reports on experience operations

Customer understanding:

- Be the voice of the customer internally

- Understand needs - even those that the customers themselves may not realize

- Stay on top of changing trends and strategic priorities through in-depth data analysis to predict customer behavior

Catalog:

- Own catalog content creation - lead catalog photo shoot & content creation, drive this via internal catalog & marketing teams

- Drive better conversions through catalog improvement & enhancement basis customer insights

- Identify the parameters customers use to make decisions and ensure catalog richness

Product experience:

- Develop and execute plans to showcase the right products

- Identify cross-selling and up selling opportunities

- Own the customer experience in the category - make navigation, discovery easier. Save the customer time

- Identify the parameters customers use to make decisions and ensure catalog richness