Flipkart - Director - Fulfillment Centre

Flipkart In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is India's largest online marketplace and one of India's leading technology powerhouse that is disrupting the way India shops online. What has got us here? The dynamic, passionate and talented folks we call Flipsters! Our core values define our identity and form the basis of our actions and reflect in everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best. 

We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customer's point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders. About the role The Zonal Director of Fulfillment Center is a challenging and complex leadership role, focusing on flawless daily execution, along with the long-term development of the people and the facility. 

The role requires a detailed understanding and ability to balance every operating aspect of a facility; employees, culture, IT, process technology, process improvement. Flipkart fulfillment centers sit at the heart of our operations and play the lead role in defining our customer experience. About the team Fulfillment centres are warehouses where inventory is managed, orders are received and processed. Activities like picking, packing, putting, receiving, return processing etc, take place. 

As of Dec - 19, Flipkart has 25 Fulfillment centres spread across Pan India fulfilling millions of wishes everyday. 

What you'll do: 

- Spearheading Fulfilment Centre Vertical for Flipkart. 

- Planning, Design, Operationalization of New fulfillment centres. 

- Monitor FC Operations and identify improvement opportunities. 

- Work closely with Logistics and Retail Operations Heads in reviewing and optimization of  distribution network. 

- Work with External Supply Chain experts to implement global supply chain initiatives within Flipkart. 

- Accountable for Planning, Design, Operationalization of new optimized delivery networks and delivery flexibility with the help of central teams. 

- Drive continuous improvement and operationalize Business process Innovation. 

- Accountable for Delivery Quality assurance. 

- Financial budgeting & execution 

- PNL accountability of grocery operations pan India 

- Develop, mentor and motivate the team spread across locations to achieve higher goals. 

What you'll need: 

- 15+ years experience with operations and supply chain 

- Strong experience in scaling up of operations or greenfield scaleup experience 

- Strong bias for Impact based Action: Flipkart works at a very rapid pace & that is what would be expected. 

- Strong analytical approach to problem-solving with a metrics-driven focus 

- Focus on building culture of frugality without sacrificing safety or customer satisfaction 

- Constantly thinks outside the box; lead others to success and drive change to influence others in order to achieve results

- Demonstrated ability to successfully develop others into higher levels of leadership in an organization 

- Knowledge of fulfillment/warehouse operations including robotics, high-speed conveyor systems and other highly automated equipment 

- Strong background in leading teams of more than 500+ operators & staff, including industrial relations 

- Extraordinary Change Management skills: Processes, Policies, Training & Systems