Flipkart - Associate Director - Mother Hub Operations

Associate Director - Mother Hub Operations

Location: Delhi/Kolkata/Mumbai/Bangalore/Hyderabad

Responsibilities:

- Lead an operations team spread across a region/zone comprising of multiple facilities ~ volume of 2 million+ sorts per day

- Ability to drive large Ekart-wide cross-functional programs with a high sense of ownership and independent decision-making

- Develop a strong understanding of the operational KPI's (Key Performance Indicators) including Cost, Speed & Reliability, provide vision and thereby create a path for the team to achieve the same

- Work closely with the Ekart software development, product, operations, business development, finance, IT, legal & accounting teams to deliver the successful rollout of new initiatives

- Work with all the stakeholders to assemble teams, define scope, identify success criteria, assign responsibilities, identify appropriate resources needed, develop and manage schedule, manage change, manage risk, manage communication and stakeholder management to ensure timely completion of programs by meeting program milestones and success criteria

- Drive identification and implementation of turnkey projects enabling scalability and better reach to the customers

- Identify business process improvements towards customer satisfaction & efficiency with a thorough understanding of lean management fundamentals

- Ability to influence other leaders & teams and align them towards the common, shared objectives

- Being able to deal with and thrive in an evolving environment, being able to deal with a lack of clarity and vagueness

- Very good alignment in understanding and operationalizing interstate transport solutions with tax compliance

- Liaise with respective zonal operations team on the smooth rollout of new initiatives towards quality improvement

- Passion, not only about delivering extensible, on-time solutions, but an obsession of contributing to the development of high-performance teams through continuous process improvement and mentorship