Flipkart - Associate Director/Director - Customer Experience - Jeeves

Expectations:

- Be the voice of stakeholders to the Jeeves-F1 staff

- Define the roadmap to differentiate on customer experience

- Be the custodian of the NPS metric & Quality metric

- Work with various stake-holders to drive experience improvements

Type of candidate

- Senior professional with deep empathy for customer experience

- Solid customer segment understanding, along with relevant levers for each segment

- Ability to bring the outside in perspective to customer experience

- Team player / leader. Quality first attitude