Expectations:
- Be the voice of stakeholders to the Jeeves-F1 staff
- Define the roadmap to differentiate on customer experience
- Be the custodian of the NPS metric & Quality metric
- Work with various stake-holders to drive experience improvements
Type of candidate
- Senior professional with deep empathy for customer experience
- Solid customer segment understanding, along with relevant levers for each segment
- Ability to bring the outside in perspective to customer experience
- Team player / leader. Quality first attitude
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