Job Title - Asst Manager - Planning & Commercials, CX
Location - Bangalore
2-5 years of experience
Education Qualification - Graduation or Post-Graduation in Management (MBA or PGDM).
Should have experience and proficiency in working with Outsourced partners in the areas - Commercials, Billing, Invoicing.
Excellent understanding of Contact centre Operational metrics, Commercial models, process flows in invoicing partners, would be desirable.
Should have excellent relationship management, analytical and communication skills.
Excellent written & verbal communication skills.
Proficient in MS Office specifically working in spreadsheets.
Job Description -
To work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end.
Work on required documentation/ system flows in Fk system for processing the payouts.
Ensure Monthly accruals on Billing are provided to Finance team as per timelines ; ensure accuracy on the accruals vs actual expenses for the month
Closely with Central Procurement team for closing Partner LOIs/ Contracts with required timelines
Understand the learnings from the Monthly Billing and translate the learnings into Operational planning and Contractual terms and conditions.
Looking for someone who can join within a week
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