- Complete brokerage BAU responsibilities in a timely and accurate manner
- Ensure team's monthly brokerage cycle tasks are completed within the internal and market timelines
- Invoices
- Finance reports
- Management reports
- Deliver on monthly SLA targets, striving to exceed where possible
- Analyse outstanding brokerage ageing profile and identify short/medium term targets to ensure adherence to SLAs
- Escalate and propose solutions regarding short and long term capacity concerns to manager
- Work with management and other stakeholders to ensure that SLA breaches are closed out in a timely fashion
- Timely escalation of potential problem brokers to management
Change management :
- Proactively identify areas for performance and control improvements
- Constantly analyse productivity/output to identify potential enhancements or cost savings
- Articulate business cases to management/change/IT to execute and deliver on suggested improvements
- Guide/encourage team to propose solutions and take ownership of changes
- Provide excellent client service
- Build strong relationships with all stakeholders (team/management/business)
- Co-ordinate timely response and resolution of all queries
- Ensure accuracy and clarity in all deliverables to stakeholders
- Provide constant feedback to stakeholders to improve our service offering
- Provide an effective link between industry platform providers and the participant firm in terms of knowledge transfer and decision making
Risk management :
- Monitor controls and checks associated with tasks in SOPs
- Constantly analyse all activities to close potential risk gaps and implement preventative, and if not, then detective controls
- Ensure timely escalation in event of a risk incident
Business/Industry landscape awareness :
- Keep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations
- Awareness and communication of impact to utility management - generate action plans to develop positive outcomes/mitigate negative outcomes from changes
- Understand business risks/impact and escalate to management where necessary
Team management :
- Take responsibility for personal and direct reports- career development
- Objective setting, performance analysis, periodic review
- Highlight/provide opportunities to team for personal development
- At least 10 yrs to 15 years of work experience with at least 8 - 10 of those years being in a brokerage role
- Experience in team management
- Good understanding of GMI
- Comfortable using key industry platforms such as DOCS, Atlantis and eRECS
- Good stakeholder management and communication
- Manage multiple simultaneous deliveries to tight deadlines
- Analytical and can solve problems quickly and innovatively
- Delivery focused, results driven
- Strong client service focus.
- Brokerage team is responsible for reconciling and settling Brokerage fees related to the execution and clearing business of Listed Derivatives.
- From a BAU perspective, activities entail Daily reconciliation of Give-in/out trades, Static maintenance in terms of historical breaks seen per reconciliation done, Maintenance and signoff of internal accrual accounts, Payables reconciliation, Payment processing, Receivables Invoicing and collection of funds.
- From a project perspective, the team engages in various tactical and strategic process improvements and system architecture changes. The team also handles one-off requests for information from the business and co-ordinates any accrual setup changes requested by the business.
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