Firstsource - Assistant Vice President - Training - BPO

Job location : Any location - Mumbai/Hyderabad/Bangalore

Position : AVP-Training

Division : BPO

Experience : 15 years of leadership experience in BPO- Training

Job Overview: As the Assistant Vice President (AVP) of Training in our BPO company, you will play a critical role in ensuring that our employees are well-trained and equipped with the skills and knowledge needed to excel in their roles. You will lead the training and development function, working closely with department heads and stakeholders to implement effective training programs and strategies that align with the company's objectives.

Key Responsibilities:

1. Training Strategy: Develop and implement a comprehensive training strategy to support the company's goals and objectives. Ensure that training initiatives align with business priorities.

2. Team Leadership: Lead and manage global training team, including trainers, training managers, associate directors. Provide guidance, coaching, and mentorship to the team.

3. Curriculum Development: Create and maintain training curricula that cover various aspects of the BPO industry, including product knowledge, soft skills, customer service, compliance, and technology.

4. Training Program Delivery: Oversee the design and delivery of training programs, including classroom training, e-learning, on-the-job training, and workshops.

5. Assessment and Evaluation: Implement assessment tools and evaluations to measure the effectiveness of training programs and adjust them as necessary to improve performance.

6. Quality Control: Ensure that training programs meet high-quality standards, and that trainers deliver consistent, accurate, and engaging content.

7. Compliance and Regulatory Training: Stay up-to-date with industry regulations and ensure that employees receive appropriate training to maintain compliance.

8. Technology Integration: Incorporate innovative training technologies and tools to enhance training efficiency and effectiveness.

9. Budget Management: Manage the training department's budget, ensuring that resources are allocated efficiently.

10. Stakeholder Collaboration: Collaborate with clients, department heads, operations teams, and other stakeholders to identify training needs, align training programs with operational goals, and provide support for employee development.

Qualifications: - Bachelor's degree in a relevant field. A master's degree or relevant certifications (e.g., CPTD) is a plus.

Rashmi Mall