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03/06 Ankit
Data Scientist at First Principle Labs

Views:175 Applications:33 Rec. Actions:Recruiter Actions:33

First Principle Labs - Senior Analyst - Customer Experience (3-5 yrs)

Pune Job Code: 1105275

CX Sr. Analyst

- The analyst will help optimise CX functions creating, owning, and executing strategies. The person will be responsible for putting in place the tools and processes needed to ensure a great customer experience. The person will be working alongside technology and operations teams to meet the objective

- As part of the growing team and function, person joining the team will be responsible to own the key portfolio metrics and deliver on the agreed KPIs.

The role will require :

- Continuous monitoring of CX Experience and communicating trends and concerns with relevant stakeholders.

- Creating and owning a holistic team strategy that helps OneCard provide world class experience to the customers

- Creating the processes and guidelines to help the team meet its objective.

- Provide insights and business learnings that help drive continuous improvement in the CX process for the organization

Women-friendly workplace:

Maternity and Paternity Benefits

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