First Advantage - Operations Manager

Designation: Operations Manager

Roles & Responsibilities:

- Responsible for day to day Operations management

- Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).

- Resolve/monitor customer escalations as appropriate.

- Responsible for mentoring, training, career development, performance management

- Provide direction for and support of process change initiatives including robust documentation and training.

- Reviewing and Monitoring process accuracy on a periodic basis.

- Periodic client reporting and conducting quality audits.

- Good Experience in MS office applications (PowerPoint, Visio, MS Project)

- Able to work and deliver under pressure,

- Should have keen eye for detail.

- Must be flexible and able to work in shifts.

- Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understanding

- Demonstrated experience in dealing with large-scale, highly available, and SLA managed services

- Performance Management

- People Management

- Process Improvements

- Client Relationship Management

Experience: Minimum experience of 8+ years relevant experience of minimum 2 years