We value your skills and abilities more than your resume. Here's what we look for: Responsibilities: 1. Become a leading expert on email and productivity 2. Perform 1:1 Onboarding's with our customers 3. Upgrade our customers workflows; help them love the brand 4. Build longer term customer relationships to foster brand loyalty 5. Experiment with new Onboarding flows to accelerate growth 6. Identify and report issues with the customer experience 7. Provide design and product input to the first time user experience 8. Scale sales to many thousands of paying customers 9. Inform and influence our overall growth strategy Requirements: 1. Experience : 2+ years experience in a high-velocity customer-facing role, for example Onboarding, implementation, sales, or customer success. 2. Communication : You can clearly explain complex topics in person and in writing. 3. Empathy : You understand how your customers succeed by stepping into their shoes and showing that you care. 4. Teacher : You enjoy sharing insight and knowledge. You are patient and thoughtful when you educate. 5. Goal-Oriented : You are excited for new challenges and work to achieve inspiring goals. 6. Problem Solver : You are adept at spotting issues, and quickly suggest elegant solutions. 7. Delight : You will brighten any customer's day! 8. Location : India ( Remote ) - You should be a great communicator and culture maintainer - We value over-communication and candid feedback and want to build a no-bs, results driven culture - Values that are important to us - You're data driven and customer focused - You measure your results &amp; automate when possible - You get 10% better at something every week - You have an internal compass and take accountability &amp; initiative - You thrive in globally distributed, 100% remote teams Note : B2B SAAS based experience is mandatory About us : [Fireflies.ai] is an AI that joins meetings and takes notes automatically. We integrate with the leading platforms: Zoom, Google Meet, Microsoft Teams, Webex, Slack, Salesforce, &amp; more. We- re a US-based, AI company that is building a 100% remote team. Today we have over 30 employees in 5 countries around the world. Our engineering team is 20+ senior engineers. We were [featured on Forbes for Gartner's top 25 enterprise software startups to watch in 2020](https://www.forbes.com/sites/louiscolumbus/2020/07/05/gartners-top-25-enterprise-software-startups-to-watch-in-2020/). We skyrocketed from a few thousand users to almost 100,000 users in 2020. Fireflies.ai has raised $5 million from top-tier investors including Canaan and angels from Slack, Dropbox, Amazon and Salesforce. Read more here: [https://yourstory.com/2019/10/funding-startup-fireflies-enterprise-assistant-canaan-partners](https://yourstory.com/2019/10/funding-startup-fireflies-enterprise-assistant-canaan-partners) You'll be working with Sam Udotong, CTO @ Fireflies.ai. Sam graduated from MIT in 2016 where he studied computer science and aerospace engineering. He and his co-founder Krish were [featured as the cover of Entrepreneur magazine in Sept 2020] (https://www.entrepreneur.com/article/355478). He's been a [speaker at the MIT AI Conference 2020](https://www.youtube.com/watch?v=ywhY2DCIZqU) alongside industry leaders like Richard Socher and Sal Khan. He's guest lectured at Stanford for their intro to AI class. Sam is scrappy &amp; committed - he and Krish bootstrapped the company for 3 years, eating Soylent and Domino's pizza almost every day. [Being Scrappy as an Entrepreneur (Product Demo)] (https://app.fireflies.ai/view/vWQjdABHqU). He rejected Harvard Business School to build Fireflies. Sam's goal is to build a multi-regional, boundary-less engineering team that has A+ productivity &amp; communication such that when you go to sleep, you can hand off work and when you wake up, work has already moved forward. If we do these first principles well, we can theoretically build the best engineering organization in the world. - # We want to transform how people communicate and work. Come work with us if you share the below values and want to work on hard engineering challenges that will actually make a difference in the lives of people. We are an equal opportunity employer and strongly value diversity at our company, because our team will be stronger with different perspectives and experiences. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note : B2B SAAS based experience is mandatory

Anywhere in India/Multiple Locations

Fireflies.ai - Customer Onboarding Specialist 

Fireflies.ai - Customer Onboarding Specialist  ,Job Description for Fireflies.ai - Customer Onboarding Specialist  in Confidential in  Anywhere in India/Multiple Locations for (2-6) years of experience. Apply Now!

Job Description for Fireflies.ai - Customer Onboarding Specialist  in Confidential in  Anywhere in India/Multiple Locations for (2-6) years of experience. Apply Now!