Financial Services Consultant - BFSI

Financial Services Consultant

Key responsibilities of the role may include :

- Interface with client teams (global and local) to identify improvement opportunities in client businesses

- Strengthen offerings - development of collateral, methodology refinements, frameworks, leading practices updates and trends tracking, create and support proposals incorporating value proposition

- Define new solution offers for FS clients globally in sales and service areas which would help them leverage/integrate/enhance emerging digital capabilities (online, social and mobile)

- Be responsible for client delivery- integrate with global teams, identify project roles and be part of delivery teams

- Perform Business Process Improvement using various business consulting tools and methodologies

- Work with cross-functional client teams to perform gap analysis and identify improvement options

- Create detailed action plans that include organizational change management, resource planning, competitive strategies, and alliances to embark on a new strategic direction and to enable successful deployment of solutions.

Requirements:

- 1-8 years of experience with leading consulting firms with a prior stint in FS Industry is preferred

- Industry expertise- Candidates with strong industry experience in Banking, Insurance or Capital markets. Candidate with cross-industry exposure preferred

- Should have worked on Operating model and Strategy engagements, Business case development, Financial modeling in following industry domain areas :

- Digital strategy and implementation

- Digital Marketing

- Distribution and Sales models

- Channel Management

- Product Management

- Customer Experience design and delivery

- Customer Segmentation

- Customer Service Management

- Marketing and campaigns - design and optimization

- CRM Strategy and implementation

- Omni-channel architecture and design

- M-payments

- Digital content management

- Sales productivity management

- Salesforce.com product and implementation

- Candidates are required to have good mix and exposure to Operations and Technology (operations, technology, front office, back office)

- Should have a good knowledge of Customer Relationship Management aspects in Marketing Sales and Service functions and be abreast with the latest industry and technology trends

- The candidate should have a good understanding of the various challenges, business and technology imperatives in New customer models, Omni-channel distribution and marketing space

- Exceptional Microsoft office (excel and power-point) skills and presentation skills

Key Competencies and Characteristics :

- Strong customer awareness with ability to manage customer expectation

- Good understanding of emerging digital landscape including applications, platforms.

Qualification : Should hold a Professional or a Management degree from Tier 1 College.

Others : Global Travel