Financial Consultant - Oracle EBS - BFSI

In your role you will:

- Ensure processes for monitoring and detecting system failures are in place and are correctly used, and you will conduct proactive monitoring

- Contribute to coordination of PEC/YEC activities including cooperation with key stakeholders to agree on the level of service and appropriate deadlines

- Support daily maintenance of scheduled batches across Oracle Finance to ensure complete end-to-end processing

- Support and develop processes in Automic application helping with automation of daily processing, monitoring as well as handling opening and closing periods in Oracle Finance

- Plan and implement both service improvements and the handover of new functionalities from the Finance Applications Development and Support team

- Periodically review the processing landscape setup to secure technical integrity of system operations

- Ensure cases are dispatched to the appropriate Finance Applications team, prioritized and resolved within agreed time

- Keep process and technical documentation up-to-date

- Support and improve internal processes of customer request execution in accordance with SLA agreements

- Embed customer-centricity in the service delivered

- Develop own knowledge, skills, and experience and share with the team members

Position Qualifications :

To maximize your chances, you need:

- Bachelor's/Master's degree in Computer Engineering, Computer Science or equivalent

- 3 to 7 years- experience in an application support environment

- Practical experience of transitioning apps into a production support environment

- Technical knowledge of Oracle configuration across modules in production

- Ability to analyze and resolve issues by leveraging technical languages and tools (e.g. PLSQL, SQL Developer, API)

- Experience of resolving incidents by addressing the root causes

- Working knowledge of ITIL process

- Ability to make timely and effective decisions on incoming cases

- Ability to plan & organize own daily tasks

- Strong sense of operational continuity

- Ability to effectively prioritize and escalate customer issues

- Fluency in written and spoken English