Financial Analyst - BPO/IT/KPO

Job Posting Category:

Finance & Accounting

Job Display Language:

English (US)

Job Description:

The Worldwide Customer Service Finance team is looking for a Financial Analyst to join our growing business in India to support the India Customer Service team.

- You will partner with Operations teams to provide insightful analysis to support the future investments in this space.

- You will also build and leverage an extensive cross-functional partnership with consumer retail businesses and finance teams to drive cost reduction while improving customer experience.

- You will work hard, but we promise you'll have fun!

Job Responsibilities include:

- Monitor various productivity metrics for the Customer Service team on weekly basis and assist Operations teams with deep dives

- Providing analytical support for staffing optimization initiatives

- Manage and develop financial models for planning, forecasting, and reporting Costs and efficiency

- Partner with Business Intelligence team on execution and automation of weekly and monthly business review metrics including ensuring that all information provided is timely and accurate

- Root cause analysis and uncovering core issues using data, then assisting the Operations on improving and creating new measures

- Financial analysis and financial modeling skills

- Sourcing, analyzing, and reporting quantitative data; perform ad hoc analyses

- Analyzing trends, formulating projections, and evaluating savings initiatives

The ideal candidate will demonstrate the proven ability to:

- Develop new ideas and creative solutions

- Work successfully in an ambiguous environment

- Meet tight deadlines and prioritize workload

Basic Qualifications :

- CA/MBA degree

- Proficiency in Excel

- Proficiency in English

Preferred Qualifications :

- CA/MBA

- Proficiency in one or more of the following: SQL, Oracle, Cognos