Finance Operations Manager - Accounts Payable

The FinOps Manager - AP is responsible for smooth operations of WW Vendor Payments Operations at Hyderabad, which includes end to end payment activities.

- This position will be responsible for a vertical in Accounts Payable Operations including: hiring, training, and employee development

- Managing group workload and establishing priorities

- Ensuring existing policies and procedures are followed

- Managing annual performance targets and operating budget

- Creating and monitoring appropriate performance metrics.

- This position will also act as an escalation point in resolving complex outstanding issues with internal and external business partners.

- Leading and developing a team of approximately 30-40 AP Analysts/AP Specialists, 4+ Operational managers across payables process.

- Implement a robust operating mechanism to ensure that there is continuous focus on daily/weekly & monthly deliverables.

- Identify and implement process improvements in line with latest global banking practices w.r.t payment instruments, protocols, systems, etc.,

- Implement effective payment processes by balancing several business priorities such as effective fund management, cost of funds, cost effective payment options and customer satisfaction (vendor).

- Owns defining / adhering to policies related to AP and drive consistency with entities globally.

- Solving complex customer/vendor issues and proactively heading off negative service trends. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures.

- Build and monitor performance metrics, with principal focus on ensuring on-time payments, cost out initiatives and estimating future headcount growth by country

- Drive the expansion of self-service functionality in order to improve vendor experience and reduce manual processes.

- CA, CPA or CWA, with 10+ or more years of post-qualification experience in Shared Services, Accounts Payable

- Past experience in effectively managing groups of at least 100 - 120 associates.

- Strong Customer focus (both Internal / External).

- A work ethic based on a strong desire to exceed expectations.

- Strong interpersonal skills - including written and oral communication skills

Utpal Das