FieldAssist - Enterprise Business Analyst - Customer Success

As an Enterprise Business Analyst, you will be responsible for understanding our clients roadmap, preparing and understanding documents, managing internal stakeholders, leading a team of Customer Success Executives (CSEs), and ensuring successful project management.

About FieldAssist:

FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 550+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram's, Eureka Forbes, Bisleri, Nilon's, Borosil, Adani Wilmar, Philips, Ching's and Mamaearth among others.

FieldAssist is certified by Great Place to Work- for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture- Credibility, Respect, Fairness, Pride and Camaraderie.

Responsibilities:

1. Collaborate with the Client Project Head and Project Coordinator to thoroughly understand the client's roadmap and project objectives.

2. Prepare understanding documents based on Business Requirements Documents (BRDs)and Product Requirement Documents (PRDs) to ensure clarity and alignment.

3. Manage internal stakeholders, including the Product andQualityAssurance (QA)teams,to facilitate effective communication and collaboration within the account.

4. Manage end-to-end project delivery of newproducts,including successful pilots of new features, defining success metrics with clients and product teams.

5. Supervise client health to ensure client satisfaction, conducting weekly meetings (GTMs), Monthly Business Reviews (MBRs), monitoring feature stability projects, and closing the loop on email communications.

6. Gain a comprehensive understanding of both the Product Database and the clients database for seamless integrations and data management.

7. Demonstrate 100% clarity on API use cases, utilizing tools like Postman and Console for debugging purposes

Who we're looking for:

1. Atleast 2 years of Proven experience as a Business Analyst in an enterprise environment.

2. Strong understanding of project management methodologies and technical skills ensuring end to deliveries for new product modules.

3. Excellent communication, interpersonal, and stakeholder management skills.

4. Proficiency in API integration concept and SQL queries

5. Knowledge of commercial implications and financial aspects related to project delivery.

6. Experience in managing teams and driving employee development.

FieldAssist on the Web:

Website: https://www.fieldassist.com/people-philosophy-culture/

Culture Book: https://www.fieldassist.com/fa-culture-book

CEO's Message: https://www.youtube.com/watch?v=bl_tM5E5hcw

LinkedIn: https://www.linkedin.com/company/fieldassist/