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06/04 Shefali Sonecha
Sourcing Analyst at Michael Page

Views:119 Applications:22 Rec. Actions:Recruiter Actions:19

Field Service Delivery Manager (7-17 yrs)

Bangalore Job Code: 1075109

Reporting to the Director- Service Operations, you will be responsible for:

- Managing service delivery operations to customers on-site (sending engineer physically to the site) or walk-in (managing resident engineers to provide services to customers at service centers)

- Strategizing to achieve customer KPIs to ensure best quality service and highest customer satisfaction

- Coordinating periodical audits with service partners to ensure best practices and expanding the network of service partners according to the requirements of customers of the company

- Managing space of the service unit to ensure high quality service to customers and fulfilling customer KPIs

- Reviewing complaints, escalations and providing solutions to smoothen out functions. Reviewing such corrective actions to make sure good practices are implemented

- Driving continuous improvement initiatives and implement E2E process oriented approach

- Be the single point of contact for Brands to carry out day-to-day operations

- Coordinating return of parts from service partners to the Brand; handling good and bad cases

- Improving efficiency, productivity and ensuring zero leakage along with service partner payout and satisfaction

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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