Fernandez Foundation - Senior Manager/Lead - Process Excellence

We @ Fernandez Foundation are scouting for "Process Excellence" Talent in Hyderabad.

Work Type : 100% work from office (Bogulkunta - Hyderabad)

Lead :

- The journey of process excellence and strategic process improvement at Fernandez Hospital, and act as a subject matter expert to stakeholders in identifying, prioritizing, and implementing process improvement projects.

- Develop and implement strategic plans for process improvement that align with the organization's goals and objectives. This may involve conducting analyses to identify opportunities for optimization and efficiency gains. Process improvement projects and initiatives, including mapping current state processes, mapping future state processes, and implementing process changes.

- Promote a culture of continuous improvement within Fernandez Hospital by fostering innovation, encouraging feedback from staff members, and recognizing achievements in process excellence.

- Collaborate and engage cross functional members at all levels of the organization and execute initiatives that will drive quantifiable savings/improvements.

- Collect data, conduct diagnostic analysis, identify opportunities that positively impact quality, cost, operational excellence, and customer satisfaction and present an action plan.

- Process development, implementation, assessment, automation, and improvement using process tools like lean and six sigma.

- Measure process adequacy, effectiveness and improve compliance score.

- Process design - Create new workflows from scratch to achieve the desired MOS (Measure of success)

- Process mapping - Create process flows and diagrams of "As Is" and "To Be".

- Work with the IT & operations teams to drive the change agenda, automate, simplify processes, and enhance customer experience.

- Manage process documentation repository and ensure data accuracy.

- Calculate financial cost and benefits.

- Identify process risk and provide mitigation/control plan.

- Provide training and coaching to business teams on process excellence concepts, tools, and techniques.

- Perform other incidental tasks, as required.

- MIS & reporting.

Knowledge :

- Process Improvement principles and methodologies, best practices, and tools, including the use of measurement systems and methodologies.

- Change management principles.

- Research, analysis and reporting methods, performance metrics and statistics.

- Advanced excel, power point and other statistical tools.

- Process and data mining.

Skills :

- Excellent written, verbal & presentation skills.

- Excellent analytical, organizing, and problem-solving skills.

- Project management skills.

Ability to:

- Collaborate effectively with cross-functional teams.

- Think strategically and develop creative solutions to complex problems.

- Manage multiple projects simultaneously and achieve goals and timelines.

- Organize and prioritize the work of others, delegate effectively and follow up on work assignments.

- Manage the development and implementation of projects, systems, programs, policies, and procedures.

- Demonstrate a collaborative management style, build rapport, and effectively manage cross functional teams.

- Work independently and make decisions related to areas of functional responsibility.

Behavior/Attitude, Personality type Requirement:

- Self-driven and has the ability to work with little or no supervision.

- Positive and having the ability to work under timelines in close collaboration with multiple stakeholders.

- Pleasant, presentable, sensitive, mature & composed.

- Strong negotiation and interpersonal skills.