Fellow - Innovations in Digital Service Delivery - Contractual

Reports to: Project Officer, ITDA, with dotted line reporting to Sr. Program Officer, GSK and Lead, IDSD

No. of Positions: 06

Location: One Fellow, IDSD in each of the following ITDA:

i. Paderu (Vishakapatnam district),

ii. Chintoor (East Godavari district),

iii. Rampachodavaram (East Godavari district),

iv. Seethampeta (Srikakulam district),

v. Parvathipuram (Vizianagaram district) and

vi. K.R.Puram (West Godavari district)

Duration of contract: 2.5 years

Responsibilities:

The Fellows, IDSD shall be responsible for the following at the ITDA level:

i. Overseeing the operations of Giri Seva Kendras, being introduced to provide various G2C services at the Gram Panchayat level

ii. Anchoring the pilots being incubated in public service delivery verticals of PDS/NREGS/Pensions/Maternity & Child Health/Scholarships etc.

iii. Identifying the areas of improvement in the aforesaid public services by way of streamlining the practices and processes

iv. Identifying existing mechanisms to establish accountability for effective service delivery and grievance redressal for various schemes (like social audits etc.) that can be integrated with the project delivery

v. Supporting capacity building mechanisms of community based organizations like Village Organizations to ensure streamlining of their operations with the objective of ensuring access to all citizens of welfare benefits

vi. Providing regular inputs to the Project Officer, ITDA and the Program Unit on specified metrics at the ground level to ensure continuous improvement

vii. Anchoring the reforms introduced in public service delivery

viii. Documenting the best practices in digital service delivery at the ITDA level

ix. Coordinating with various stakeholders including the Village Level Entrepreneurs, bankers, departmental officials, SHGs, community volunteers etc. for smooth implementation of GSKs, pilots etc.

Any other tasks entrusted, as relevant to the implementation of the programme.

Candidate Profile:

Experience: Minimum 3-8 years overall experience, preferably in the Government/Public/NGO sector. Experience of community mobilization, of running campaigns, rights based work would be preferable

Education: B.Tech/BCA, M.A. Development Studies/MSW/PGDRM or equivalent from a reputed University/Institution

Key Traits & Skills -

i. Demonstrated interest and commitment to the development of the marginalized

ii. Preferably well versed with the eGovernance Systems

iii. Patient and comfortable working in a complex environment

iv. Strong commitment to collaborative work

v. Must be Telugu speaking

vi. An ear to the ground

Remuneration: This position offers a great opportunity for talented and motivated youngsters to work with the Government at the cutting edge level and usher in innovative technological as well as programmatic reforms in public service delivery. Graduates from premier national schools are encouraged to apply. Salary offered is highly competitive