Fellow Actuary Role - KPO Firm

Fellow Actuary in Leading KPO Firm

Looking for Fellow Actuarial for a leading KPO

Location : Gurgaon

- Looking for senior level person for this role.

- Preferable Looking for Life insurance Domain.

WORK EXPERIENCE :

- Min 7-8 years- relevant experience in the Life Insurance domain

DUTIES / RESPONSIBILITIES :

People Related :

- Lead a medium to large size team, set team expectation and work order and priorities

- Conduct regular One to One, Skip level & Team meeting

- Carry our periodic performance review and development discussion, provide and record feedbacks on continuous basis

- Facilitate career development discussion and plan career pathing with help of management

- Conduct knowledge sharing sessions, prepare team for upcoming reporting changes

- Workflow management, Provide stretched target to team etc.

- Training of new hires on the systems and processes

- Guide and support team members for development of domain expertise

- Attrition management, Back-up planning, Knowledge retention etc.

Process Related :

- Responsible for managing

- Team's SLA performance

- Client relationship and management

- Client expectation and priorities

- Audit support

- Undertake and lead data, basis, results and balance sheet production for IFRS, Economic Capital, Asset Share & New Business Reporting

- Actuarial model result analysis including validation, analysis of change, economic and non- economic Stresses, Sensitivities, Critical Scenario, Back-testing etc.

- Base and stressed balance sheet and P&L account production on solvency II requirement (both IM & SF)

- SCR calculation and validation using solvency model

- NB reporting and analysis such as VNB, APE, NBS, profit driver analysis etc.

- Asset model results production, Stress analysis, ALM, Equity Release valuation

- Strong understanding of Prophet, DCS etc.

- Regression testing - change request, testing, impact analysis etc.

- Lead complex projects and developments, do project planning, dashboard, communication etc.

- Ability to think creatively to generate solutions to tough problems

QUALIFICATION :

- Graduate/Master in any stream

SKILL SETS :

- Soft Skills

Required skills :

- Strong communication skills - Verbal & Written

- Ability to work through stringent timelines

- Proficient in MS Office Suite, high level of understanding of VBA/ SQL coding (preferred)

- Should possess the ability to think out of the box - contingency management

- Good decision-making skills

- Good Project management skills

Behavioural Competencies :

- Decision making ability & Attention to detail

- Team players with a ready disposition to learn

- Professional mannerisms

- Customer Centricity

- Commitment and reliability

- Versatile and adaptable

- Communication Skills

Required skills :

- Ability to have conversations with the client teams, related to the process is essential

- Ability to have robust conversations while maintaining a high level of customer service and maintaining composure

- Ability to utilise effective listening skills

- Pick up on direct and indirect queries from customers and understand and comprehend the customer's needs

- Ability to distinguish between enquiries and complaints (including level of complaint)

Shraddha Mehta