About Fashinza : We are an asset light aggregator of apparel manufacturing and supply chain solutions. We provide a new-age supply chain and product development platform for the fashion industry. Founded by serial entrepreneurs and graduates of IIT Delhi, we offer manufacturing as a service solution using a powerful technology platform. Our vision is simple but bold - we are building the supply chain of the future for apparel industry which is agile, fast, transparent, and reliable. We are a B2B Saas enabled marketplace that help online fashion brands get their products manufactured with complete visibility in industry best turnaround times. We work with small, sustainable, and ethical manufacturers connected Fashinza's cloud-based software that provides visibility of the entire production lifecycle down to an SKU level. To know more about us please refer to : https://fashinza.com/ https://inc42.com/buzz/flipkart-leap-accelerator-programme-first-cohort-startups/ https://medium.com/vertexventures/indias-breakout-startups-of-2021-according-to-vcs-2ff7b3e98b54 https://yourstory.com/2021/01/funding-b2b-marketplace-fashinza-accel-partners-elevation-capital Responsibilities : - Curate customer experience at each customer touchpoint across products and channels starting from lead to exit of the customer. - Keep track of customer journeys and Liaise with internal teams such as marketing, sales, product, digital, technology etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey - are plugged - Manage end to end customer communication - content, design, delivery for all physical and digital customer communication - Lead and own the Voice of Customer (NPS) Program for the organization. - Measure, track and analyze customer feedback and drive, implement improvements based on the insights gathered - help measure how the brand is performing on CX performance parameters - Manage Lead nurturing and marketing automation platforms and deliver results on conversion and identify cross sell opportunities. - Drive proactive service initiatives for the organization using new age self-service methods like whatsapp. Requirements : - MBA from Tier 1 B-school is a must (IIM/ISB) - Previous experience in heading Customer Service, Experience verticals in BFSI sector (Pref. Banking) - Customer Relationship, Escalation management - Program managing process initiatives based on consumer insights - People / Project management experience

Gurgaon/Gurugram

Fashinza - Customer Experience - IIT/ISB/IIM 

Fashinza - Customer Experience - IIT/ISB/IIM  ,Job Description for Fashinza - Customer Experience - IIT/ISB/IIM  in Fashinza in  Gurgaon/Gurugram for (4-7) years of experience. Apply Now!

Job Description for Fashinza - Customer Experience - IIT/ISB/IIM  in Fashinza in  Gurgaon/Gurugram for (4-7) years of experience. Apply Now!