Factset - Team Leader - Diverse Content

Job description:

- Work with little instruction on day to day work, and achieve results when presented with only general instructions on new assignments

- Conduct periodic Performance Appraisals to facilitate performance management

- Responsible for managing leave requests in order to respect Earning Season calendar

- Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team

- Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office

- Responsible to maintain confidentiality of information dealt with

- Manages day to day team workload

- Assign work to agents and facilitate clearance of bins by end of day

- Responsible for organizing, designing, structuring and developing teams for researching and subsequent processing of Financial / Business Intelligence information

- Conduct weekly team meetings to discuss updates, statistics, and other information

- Implement action plans for team and individual performance improvement

- Conduct monthly grievance and feedback session with team

- Maintain the SOP s with the Process updates

- Monitor production rate periodically and take appropriate action

- Assigns agents on project, decision based on agent performance and knowledge attributes.

Key Skills - Green belt, Performance management, Stock exchange, Finance, Yellow belt, Business intelligence, Six sigma