EY - VCI/Kiosk Support Consultant

The associate would be required to work in a team environment in delivering the needs of the Global customers in supporting the global Visual Communication system. The task includes attending to tickets, support/work independently in tool deployments, technical & configuration support.

- Work with the team to implement and deliver deployment projects

- Learn the system(s) in detail and attend to admin support queries

- Perform data integrity checks

- Assists in coordinating, along with the Technical Team, the delivery of product updates and enhancements

- May act as primary escalation point on product or service related issues

- Relationship building with key stakeholders

- Clear understanding and definition of customer requirements, liaising at ease with the customers in terms of job receipts, complaints, reporting and reviews

- Ensuring that key commitments of the customers and SLAs are always on track

- May update end user documentation and training material, as assigned.

- Helps in providing subject matter knowledge during workshops and other training sessions

- The role requires someone who can manage reporting activities independently, with strong multi-tasking, prioritization, organizational and time management skills.

Reporting Skills :

- Well Versed with Microsoft applications such as Excel, Word and PowerPoint

- Should have basic knowledge in MS Excel

- Ability to summarize and present information to the Global Leaders

- Ability to work under pressure, flexibility and positive attitude to challenge would be added advantage

- Process Ad-hoc requests in a timely manner

- Administration and organization

- Enjoys problem solving

- Able to prioritize effectively

- Strong project management skills

- Comfortable using IT database systems

Interpersonal skills :

- Excellent written and oral communication skills

- Strong team player comfortable working collaboratively with others

- Must be able to work virtually, and independently

- Able to be diplomatic when dealing with clients

Flexibility :

- Respond well to deadlines & work outside of normal hours when required

- Comfortable working on a number of activities concurrently

- Able to work in a rapidly changing environment and prioritize accordingly

Key attributes :

- Professional and diplomatic communicator

- Quality focused and takes pride in paying attention to detail

- Self-starter, who can manage with minimal direction

- Able to interact with senior management

- Extremely organized and enjoys administration

- Able to work in a team arrangement

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