EY - Manager - Contract Governance

General purpose of this role:

Support the clients on governance services processes. Essentially, the work activities are around Contract, Financial, Performance, Relationship Management and administration. Role involves understanding terms & conditions of Contracts / Agreements between clients and service providers (ITO / ADM / ITES / BPO space), administration of work requests and tasks associated with these Contracts / Agreements. The candidate will be responsible for high quality assurance of work throughput along with service delivery for the assigned project(s).

Major duties and responsibilities:

- Overall responsibility for Service delivery for assigned project(s).

- Handle a team of 8 - 12 Analyst / Senior Analyst / Consultant / Senior Consultant & Team Leader

- Understand Governance Services & Contract Management Services capabilities and solutions

- Managing task and request related to following discipline,

Contract Management

Financial Management

Performance Management

Relationship Management

Expertise in handling contracts and related risks / issues for at least any one of the following sectors: Technology, Telecom, Pharma, Financial Services, or Manufacturing

Contract drafting, Designing contracting templates

Understanding of the various areas in a typical contract such legal, regulatory, tax, service delivery, commercial, technical etc.

Review of contracts for completeness and drawing comparisons with leading practices relevant for the sector / client.

Review and abstraction of contractual terms and conditions.

Defining standard contract management procedures.

Legal health check; and contract compliance reviews

Assist clients monitor contract compliances either through IT tool or as a managed service.

- Demonstrate industry expertise (deep understanding of the industry, emerging trends, issues/challenges, key players & leading practices).

- Perform thorough quality assurance reviews on work products and deliverables to ensure high quality of output deliverable and consistency.

- Actively establish & strengthen client (functional heads & key influencers) and internal relationships.

- Frequently engage with client stakeholders and senior leadership through written and verbal communication.

- Develop strong working relationships with client (process owners / functional heads)

- Help in the development of IP for Governance Services & Contract Management Services capabilities and solutions - Assist in developing new methodologies and internal initiatives.

- Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents

- Plan & schedule client engagements. Determine and deploy the right team with adequate skill sets to execute engagements and periodically review status of engagements.

- Assist the Director / Partners handle overall operations of the assigned engagement(s) / project(s) / account(s) and in driving the business development process on existing client engagements by gathering appropriate resources, gaining access to key contacts & supervising proposal preparation.

- Create and nurture a positive learning culture, coaches, counsels and grooms / develops junior team members.

- Display teamwork, integrity and leadership. Work with team members to set goals and responsibilities for specific engagements. Foster teamwork and innovation - Actively encourage team members to contribute ideas.

- Drive performance management for self and team.

- Identify buyers, influencers & stakeholders in existing client engagements and build strong relationships.

Skills and abilities:

Strong ability & inclination to work on simple to complex documents with focus to achieve high degree of quality and accuracy.

- Strong knowledge of contracts and outsourcing industry including ITO, ADM / AMS, ITES, EUC, Software development & BPO

- Knowledge of various aspects of Contract, Financial, Performance, Relationship Management related processes like Contract Compliance and Administration, Contract Change, Invoice Management, Performance and SLA Management, Governance Meetings

- Ability to understand and analyse contract / financial / performance data

- Excellent inter-personal skills with an ability to work in a culturally diverse environment and teams

- Process oriented - Ability to learn & understand new processes and contribute in various disciplines of Governance Services & Contract Management Services.

- Well conversant with MS Office applications (Outlook, Word, Powerpoint, Excel) and usage of Internet.

- Communication Skills - Ability to interact comfortably on telephone, conference calls and through emails with Client Personnel, Client Service Providers and any Onsite team.

- Effective Time management - Ability to meet deadlines.

- Self-motivated and able to work independently with limited supervision / guidance.

- Flexible on timings and willingness to work in an unstructured environment.

Minimum Education and Experience:

- Educational Qualification - Post graduates, LLM / CFA / MBA (Finance) / CA / ICWA.

- Overall experience of 10 years or more.

- At least 6 years of relevant experience in managing outsourcing contracts.

- At least 3 years of experience in directly interacting with client and senior leadership team.

- Currently working in supervisory position (Assistant Manager or above) handling more than 10 people.

- Prior experience in KPO / BPO or IT industry.

- Added advantage (not a decision factor)

French, German, Spanish or any other foreign language skills (Comprehensively Speak, Read & Write)

Exposure to ISO 27001 / 31000 / SAS70 / SSAE / ISAE standards

Six Sigma Green Belt trained

PMP Trained or Certified

ITIL Trained or Certified

IACCM Trained or Certified

Currently handling a project independently (size irrespective)