E&Y - Manager - ABD - Client Services

Primary Responsibilities and Accountabilities:

Manage a team of 15-25 people

- Performing Qualitative and Quantitative account business development support

- Measure, monitor and improve client service by guiding team members and driving excellence in service delivery

- Focus teams on the key priorities while managing several medium to large size projects

- Ensure that team members deliver quality service as per client’s needs and priorities

- Ensure smooth service delivery

- Partner with internal and external clients to improve processes

- Work with project leaders to analyze resource needs and gaps across locations, and devise alternative ways forward.

- Assign people to projects based on their skills, career goals and client’s expectations

- Produce assignment budgets and timetables, and manage delivery against them

- Provide team members with accurate and useful guidance in technical areas of high risk and complexity

- Act as a counsellor for team members

- Participate in goal setting, performance appraisal and management of counselees

- Identify L&D requirements of counselees