EY - Leader - Talent Services

Talent Services (TS) is a core service function within Global Delivery Services (GDS) - Enablement Services, providing multiple HR support services including recruitment support, on boarding support, core HR support, learning administration support, performance management support, CBTS, Mobility admin, HR Systems support etc to EY member firms. Talent Services provides services to countries, sub-areas, areas and global people teams and other EY stakeholders. These services are delivered from our centers in Dalian, China; Bangalore, Trivandrum & Cochin, India, Wroclaw, Poland and Manila, Philippines.

A Virtual Talent Hub (VTH) is EY's extended delivery model for high quality skills and competencies delivered virtually. A hub can cut across service line and regions, delivering non repetitive project-based work through skilled agile teams. VTH personnel are employed by Global Delivery Services (GDS) and funded by regions based on usage. Learning VTH supports a specific Region and acts as part of the extended Region Learning team. VTH works in a fully integrated way with onshore colleagues, participating in meetings, projects and planning activities as part of one team.

The Virtual Talent Hub Leader is responsible for setting up, building the capability and leading Virtual Talent Hub Teams organized by talent function supporting Global, Area and Regional Talent Teams. The role is focused on establishing a new team, creating protocols based on requirements and existing guidelines - all in support of the overall objectives of Talent. The VTH Leader is expected to effectively engage with project teams, Global and Regional stakeholders, to understand and define business requirements and appropriate implementation strategy all the way through deployment. Key internal clients of the team include Global Functional Leaders and Global, Area and Regional Talent Leaders and their extended leadership team.

Key Interactions: Global Functional Leaders and Global, Area and Regional Talent Leaders and their extended leadership team.

Shift: Aligned to the Global, Area or Regional Talent Teams supported

Key Responsibilities:

The Virtual Talent Hub (VTH) Leader has responsibility for setting up and delivery of Virtual Talent Hub team that will be based in various GDS locations. Responsibility includes:

- Acting as the single point of contact for all interactions, activities or matters related to the Virtual Talent Hubs under the talent functions they support

- Working closely with the Global, Area and Regional Talent Leaders in identifying roles and activities that are being set-up in the hub including location strategy and over-all implementation approach

- Working with the Project Team in the execution of the implementation plan and with the onshore team in carrying forward the VTH operating model and ways of working post initial transition

- Working with the GDS center leaders on the requirements for setting up VTH including hiring, enablement, etc

- Overseeing onboarding of new VTH resources into the VTH operating model and working closely with the onshore teams in providing global, area and region-specific training to their VTH team members

- Working closely with the onshore teams in defining over-arching performance management framework, tracking and reporting for the VTH team members, as well as roles and responsibility between the onshore and VTH leaders

- Implementing a process to monitor and drive continuous improvement and sharing of best practices within and across the entire network of hubs

- Working closely with the onshore teams in establishing and maintaining "ways of working" as guiding principles for the VTH resources in the performance of their day-to-day tasks and deliverables

- Developing and sharing accurate report to clients on weekly, monthly and quarterly basis.

- Coaching and developing all direct reports in line with EY Performance Management and Development Programs and related initiatives

Knowledge and Skills Requirements:

Business acumen:

- Ability to quickly grasp complex business problems, develop a logical/rational framework for investigating the problems

Technical knowledge :

- Expertise on Human Resources

- Experience on leading offshore/outsource transition and operations

Flexible operation :

- Comfort in a rapidly changing environment with competing and shifting priorities

- The ability to deal with and manage uncertainty and incomplete information

- High learning agility

- Communication and project management

- Strong written and verbal communication skills

- Excellent presentation skills using various media/platforms

- Ability to coordinate multiple projects and initiatives simultaneously

- Ability to work well in a high performing, fast-paced team environment

- High degree of professionalism and integrity

Problem Solving/Conceptual Thinking :

- Knowledge, skills and abilities needed to establish and refine the strategies that drive organizational performance and add value to the business, with ability to assess the commercial viability of data analysis and research

Driving Results :

- Excellent organization, analytical and problem-solving skills

- Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints.

- Strong project management and organizational skills

- Global business acumen including knowledge, skills and abilities concerning global business fundamentals, business models, ethics, competitive analysis and cross cultural/geographical sensitivities

Other Requirements:

- Occasional travel will be required for global meetings (post-pandemic)

- Frequent meetings with others across global time zones will require some calls to be made outside of standard business hours

Education:

- Bachelor's/Master's Degree

Experience:

- At least 12 years of experience in Human Resources or Shared Services for a multinational organization

- At least 6 years of experience in managerial function

- Experience across several client/internal projects, focused on the development, improvement and deployment of similar products or tools and the end to end product lifecycle within a Professional Services environment.

- Proven track record of working with a senior stakeholder population