EY - Assistant Manager/Deputy Manager - Service Excellence

EY - Assistant Manager/Deputy Manager - Service Excellence

Job Description :

Accountabilities :

- Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences

- Deploys consulting best practice, knowledge and techniques when undertaking work

- Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions

- Manage business stakeholders across different levels and build a strong relationship

- Program manage multiple projects and initiatives independently

- As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience :

- Total experience between 8-12 Years

- 8-12 Years of total experience with strong expertise in project management and change management

- Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.

- Exposure in driving Quality Culture with in the organization, Green Belt / preferably Black Belt being able to mentor people on driving break through improvements

- Preferred- experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue-chip organizations like Accenture, IBM with appropriate management consulting background )

Competencies/ skills :

- Knowledge of Business Process Re-Engineering,

- Six sigma concepts of DMAIC, Project Management (and all tools included therein)

- Mentoring & experience in creating, reviewing & closure of projects

- Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs

- Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements

- Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them.

- Strong in data analyzis and visualization and getting concurrence from stakeholders on actions (for assigned processes)

- Wrok with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity

- Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness

- Be able to conceptualize and develop quality related training modules