EY - AI & ML Expert - Conversational AI SME

AI & ML Expert - Conversational AI SME

Conversational AI SME

The conversational AI SME will be part of Intelligent Automation COE responsible for architecting and designing Conversational AI implementations using Microsoft Bot framework, related services from Microsoft suite and LLM's . Will collaborate with multiple teams across business functions to drive end to end development, optimization and integration of intelligent conversational flows.

Experience:

- 10-12 years of experience across process automations using various technologies out of that 3+ years of experience in conversational AI development using PVA and Bot framework.

- Experience in programming (.NET, Python, SQL etc.) with a specific focus on REST services development, Integration with LLMs (Embeddings and Completeness)

- Design and build Chatbot solutions preferably using Microsoft Bot Framework, and Power Platforms (Power Virtual agent, Power Automate)

- Experience on implementation of Generative AI based solutions using leading LLM's like GPT3.5/4, LLAMA2 and Framework like Langchain

- Breadth of experience in software design/development and database architecture.

- Experience on NLP's , Cognitive Search services, Text Analytics, Sentiment Analysis and other similar capablities

- Ability to communicate effectively with a diverse set of customers or partners across multiple disciplines

Desirable:

- Knowledge of AI/ML

- Experience with cloud platforms such as Azure/AWS

- Expertise in process and technical design documents in the Conversational AI Space

- Experience working in IT Service management- Service now