Expertrons - Manager/Senior Manager - Loans & Collections

Expertrons is the world's largest AI Videobot assisted platform, focusing on providing a Career Transformation journey, led by IIT-B alumni and second-time Ed-Tech entrepreneurs, Jatin Solanki (previously founded StepApp & EduIsFun) and Vivek Gupta (whose previous venture got acquired by a publicly listed company). Through this platform, we are connecting job-seeking aspirants with industry leaders aka Experts, helping them gain career insights, to settle their careers in their desired domains, from elite experts.

Expertrons is backed by marquee investors like Kunal Shah (Founder, CRED) and Anant Mahaeshwari (President, Microsoft India). The company also raised a funding of $2.3 Mn in the Pre Series A round witnessing investors like Yoga Capital, Venture Catalysts, Auxano Capital, and more.

Be a part of our growing team and climb up the ladder of success. So, if you have the expertise, skills, quirks that can help you add value to Expertrons, then apply with us, now!

Let's explore synergies foreseeing 10 X+ growth in our converging paths!

Website: https://www.expertrons.com/

Expertrons Android App: bit.ly/expertrons

Product Demo Video: https://bit.ly/ProductDemo_Expertrons

Watch Explainer Video: https://bit.ly/Explainer_Expertrons

Job Overview :

The said role is an intermediate management level position responsible for providing full leadership and direction to provide operational support services in coordination with the Core team. The overall objective of this role is to ensure the seamless delivery of Loans and collections support in alignment with Expertrons operations, support, infrastructure, and processes along with the complete focus on reducing customer churn and revenue churn.

Role & Responsibilities :

A. Credit management

- Processing of Loan applications and processes

- Screening of Loan applications as per adherence to Minimum Credit Parameters

- Co-ordination with Business Teams for initial queries (if any) Post receipt of Loan applications.

- Conducting KYC and other Product-specific document checks

- Initiating Bureau checks (CIBIL etc) along with Various internal integration checks as per applicability

- Data Entry of the Loan applications and moving applications in the system to Credit Managers / ACMs

- Basic CAM (credit analysis memorandum) preparation as required (Income/ Bank statement checks etc)

- Adherence to the accepted level of Turn Around Time (TAT) in processing of Loan files

- Timely updating of Internal MIS during the processing of Loan applications

- Co-ordinating with internal teams like RCU, Operations and Sales in terms of resolving the discrepancies in the processing of loan files

- Manage individual and team performance standards to achieve and exceed business expectations

B. Collections and Retention

- Automate collection flows with analytics and machine learning teams based on past customer behaviours

- Should drive high-quality customer experience in collections and manage escalations

- Drive automated allocations to internal team and collection agencies to produce better results

- Work closely with the team members and team leaders to provide constructive real-time/ scheduled feedback

- High Value base management, ensure optimal retention

- Proactive approach to reduce churn understanding the AON/ARPU of customers

- Process changes/corrections to improve contact/success and overall retention %

- Identify customer needs, resolve issues and provide solutions

- Ensure all the commitments are actioned within TAT

- Timely training to the agents on new process/product/tools/Customer handling

What are we looking for in a candidate :

- The ideal candidate would have a Full time MBA degree from Tier 1/2 B-Schools

- At least 7+ years of experience in Loans and Collections

- Operational knowledge of the lending industry

- Operational Knowledge in Disbursements, repayments, and Reconciliation process

- Brief knowledge of the how the credit bureau operations works

- Operational Knowledge in Core Banking System / Any Loan Management System

- Strong knowledge of MIS preparations and presentations

- Experience in customer life cycle management

- Operational Knowledge receivables management (Collection expertise)

- Excellent stakeholder management and communication skills

- Must be able to hold relevant and intellectually stimulating conversations with the leadership

- Strong analytical mindset and ability to drive change management

Working hours : 10 am to 7:00 pm

Who can Apply :

1. Are available for full time in office (Work from Office is Mandate, Location - Andheri, Mumbai)

2. Have relevant skills and interests

3. Have a personal laptop

Salary - upto 25 lpa

Other Rewards :

1. ESOP opportunity based on Interview interaction

The idea is not to live forever, but to create something that will! Be a part of our growing team.

So, if you have any expertise, skills, quirks that you think you can add to Expertrons then apply with us here !!!