Exotel - Engineering Manager - Voice Backend Process

About Us

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference to how companies look at customer communication. Read our growth story here.

Tech @ Exotel

Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.

Our focus is on building very fault-tolerant, loosely coupled, scalable and real-time distributed system

We are generally agnostic of language, technology or tools. Currently our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing

We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices

We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!

We are crazy about high availability

Software Engineer @ Tech @ Exotel

The job of a software engineer involves all aspects of software engineering: designing and architecting services and features, development, testing, instrumentation, deployment, stabilization and operations. You will be working on the core cloud telephony platform and products. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of "how do I scale out my cluster to twice its size with 60 seconds?", "how do I increase the platform uptime from 99.95 to 99.99?", "how to shave off a few extra milliseconds in response times?" etc.

What you will do?

Project Management :

- Work with the product management team to create an engineering roadmap that aligns with the product roadmap.

- Translate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.

- Plan, execute and deliver projects as per schedule, content, and quality metrics.

- Manage the day-to-day activities of the engineering team using Agile practices.

- Keep stakeholders continually updated on the progress of projects and operations.

- Track and report engineering health metrics (such as bugs by severity, production incidents etc.)

People Management :

- Hire and mentor a team of engineers

- Manage learning and development, and performance of your team.

- Own, Conceptualise and Build a tech-focused team

Technical Work :

- Core stakeholder to all technical design and architecture of team.

- Review code, test plans, and deployment plans.

- Focus and Strengthen all aspects of reliability

What we look for?

Must Haves :

- Experience in telecom voice software systems.

- Experience in distributed and scalable systems.

- Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.

Good to Have :

- Experience in telecom voice software systems.

- Experience in distributed and scalable systems.

- Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.