Job Description : Customer Success Manager He/she should have handled a team 3-5 About the Role : - The Customer Success Manager ( CSM) is responsible maintaining and expanding relationship with SMB customers - Assigned to approx. 1500+ such customers [and growing monthly], the CSM is responsible for achieving revenue quota, retention targets and other assigned account objectives. This is a breadth role and not a depth role. Hence the CSM has to manage a huge portfolio of accounts. - The CSM represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers- needs and expectations are met by the company. About us : - Exotel is one of Southeast Asia's largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few. - We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here. Why should you join us? - You want to be an enabler for business success with an appetite for steep learning. - You enjoy mentoring and coaching teams, take pride in teams success. - You enjoy solving problems and thrive for excellence What will you do? - The CSM is responsible in establishing and setting processes [automation] that help in building a faceless contact with these accounts. - Onboarding new customers in-order to ensure product adoption. - Meets assigned targets for profitable revenue, collections and strategic objectives in assigned accounts - Proactively assesses, clarifies, and validates customer needs on an ongoing basis via our ticketing system. Ensuring to adhere to the SLAs stated. - Aggressively follow up with the accounts which are up for renewal and ensure minimum churn. What we look for? - Good problem-solving skills and technical aptitude. - Background working in a customer-facing environment and driving initiatives to improve customer experience will be a great plus. - Executive-level communication and interpersonal skills. You must be passionate about delivering high-quality service to customers - Ability to prioritize, multi-task, and perform effectively under pressure. - Great attitude with the ability to foster a fun, productive working environment - A BS/MS (or equivalent) in Computer Science or related technical field.

Bangalore

Exotel - Customer Success Manager 

Exotel - Customer Success Manager  ,Job Description for Exotel - Customer Success Manager  in Exotel in  Bangalore for (4-7) years of experience. Apply Now!

Job Description for Exotel - Customer Success Manager  in Exotel in  Bangalore for (4-7) years of experience. Apply Now!