EXL Service - Manager/Senior Manager - Digital Transformation & Solutioning

Job brief-

This is an individual contributor role, who is responsible for leading 2 or more simultaneous digital transformation projects remotely with an onshore Insurance client to drive process improvement. The digital transformation projects consist of working with multiple levers such as - Lean Six Sigma, Workflow, RPA, Content Extraction, Conversational AI, and Analytics. The Lifecycle of the project role will consist of- Current State Mapping, Data/Trend Analysis, Opportunity Identification for multiple digital levers, To Be State Creation, Business Case and Project Management of the Execution.

Requirements-

- Exceptional Client Stakeholder Management- The candidate will be the face of the Project for the client and should have excellent oral, written communication and presentation skills.

- Team Management- The candidate will be leading cross-functional teams consisting of Business Analysts, Technical leads, Developers, Scrum Masters and Quality Analysts. He/ She will have to liaison between the client and the team to ensure time bound transformation execution.

- Multitasking and Project management- The candidate will be leading multiple projects and time management is critical for success. Understanding and executing project management (Agile methodology preferred) in past-experience is important.

- Insurance Domain understanding is important for effective solution identification, client communication and process mapping along with understanding (Good to have).

- Evidence of problem solving in past-experience, analytical mindset and comfort with business ambiguity will certainly help in this role.