EXL Service - AVP - Technology Operations - Enterprise & Systems Computing

Job Description :

Basic Function :

- Providing Operational Stability by following and using the Tools, Policies and Processes.

- Good Understanding of running a large scale Wintel Operations

- Must have a good understanding of Server and Storage Technologies.

- Well versed with ITSM Framework, Vendor Management, Team Management.

- Good knowledge of Technology Compliance Controls like Patching, AV, VAPT, etc.

Essential Functions (Technical) :

- Should be able to provide the highest level of Technical guidance to Ent. Systems Team

- Good understanding of Wintel Technologies like Active Directory, Unified Messaging and Collaboration Office 365, Windows Group Policies, Clusters, Antivirus, Proxies, SCOM, SCCM, Storage etc.

- Ability to operate at all levels within the organization and cross functionally within multiple Client organizations.

Essential Functions (Operational) -

- Manage 24X7 BAU Operations effectively.

- Should have managed a large scale Wintel Operations for Servers and Storage.

- Should be able to manage a team of Technical SMEs and provide the required guidance as and when required.

- Acts as the primary point of contact between TIS and Other Functions

- Providing 24x7 operational supports for Wintel Operations

- Partner and Supplier Governance - Software, Hardware Vendor / OEM Coordination and escalation.

- Establish regular Connect with Partners through MBR/QBR/HBR.

- Managing the local team, including full time employees and Partner Resources

Technical Skills :

- Certifications in Microsoft Active Directory/Server 2008/2012

- Knowledge on scripting and automation tools

- DataCenter Operations.

- Backup and storage technology.

Process Specific Skills:

- PMP

- Good understanding and familiarity with ITIL framework

- Basic understanding of ISO 27001, SOX, PCI DSS Standards

- Server Patching / Server Performance / Server Troubleshooting.

Education Requirements :

- At least 10-12 years in a similar role. Exposure to Wintel Operations.

- ITIL Foundation (minimum)

- Sound interpersonal skills and collaborative approach with the ability to interact and communicate effectively across all levels of the organization

- Good influencing skills

- Solid organizational, time management and prioritization skills