Executive - Customer Servicing - eCommerce

Customer Servicing Executive at Flipkart

Your job responsibilities will include :

- Attract potential customers by answering product and service questions; suggesting information about other products and services.

- Open customer accounts by recording account information.

- Maintain customer records by updating account information.

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintain financial accounts by processing customer adjustments.

- Recommend potential products or services to management by collecting customer information and analyzing customer needs.

- Prepare product or service reports by collecting and analyzing customer information.

- Contribute to team effort by accomplishing related results as needed.