Executive - Collection - BFSI

Collection Executive

Major Purpose : Performs credit and collection duties for large and complex customer accounts, including telephone collections, account authorization, and account management.

Major Duties :

- Collects large and complex past due accounts utilizing available technology and collection strategies.

- Gathers relevant market information and negotiates payment plans with past due customers.

- Evaluates financial statements and other customer information and authorizes establishment of credit within the company guidelines.

- Reviews status for complex accounts and authorizes additional sales to the customer.

- Assists with account resolutions for misapplied cash and refers problem accounts to supervisors.

- Manages assigned accounts to maintain low levels of delinquency.

- Reviews credit bureau reports and customer payment history to determine the customer's ability to meet payment obligations.

- May provide ongoing work direction to credit and collections analysts and/or manage a specialty credit process such as liens, litigation, and/or maintaining business relationships.

- May issue credit memos to customers for returned products