Executive Assistant Real Estate Implementation Group Manager

EA RESIG Manager

Qualification : MBA(equivalent),CA

Range of Experience : 8+ years relevant experience

Note : The below explanation to parameters are inclusive and not exhaustive Operations(60%)

- Act as the technical SME and ensure quality and timeliness of all deliverables of the team

- Liaise with CRM to plan and monitor client SLAs and deliverables

- Expertise in Real estate accounting

- Calculation and review of deal wise NAV ,Management fees & Admin fees

- Review of capital calls ,distribution schedules and notices

- Calculation and review of waterfall calculations

- Identify potential areas of operations across offices/clients

- Participate in client calls/meetings along with the CRM and be a backup to the CRM as required

- Single point of escalation for all production queries/issues.

- Ensure that processes/procedures are in accordance with the respective fund documents and internal controls.

- Proactively identify and resolve all issues and conflicts that hinder client delivery.

- To ensure adequate backups exist within the team

- Ensure all MIS/Trackers are accurate and reported on time.

- To be cognizant and consider cross functional impact and dependencies and actively participate with other teams towards overall operations improvement.

- Ensure BCP preparedness and compliance

- Client/CRM Satisfaction(15%)

- Facilitate frequent calls/meeting with Client/CRM to build rapport and proactively manage expectations

- Ensure continuous focus and improvement in service quality

- Maintain required transparency and communication with Client/CRMs

- Strive to attain 100 % client reference ability

- People Management and Retention (10%)

- Mentor and foster leadership skills and best practices amongst the team members

- Encourage and facilitate team communication and rapport building within/across offices

- Build employee motivation and engagement through innovative programs

- Proactively manage attrition

- Identify ,mentor and fast track high performers

- Nominate deserving team members for promotions/awards

- Groom subordinates to create bench strength

- Maintain high morale and integrity for self and team

- Conduct adequate one-on-one and group meetings with your teams

- Complete employee assessments on a periodic basis

- Ensure awareness of cultural diversity inherent with global teams

- Manage people's career aspirations with organization's goals

- Process Improvements ,Special Projects and SOC II Certification(15%)

- Monitor and review benchmark hours and track variance against actual Utilization

- Identify efficiency gaps and Implement process improvements

- Increase utilization per FTE through increased productivity and efficiency

- Implement automation/process improvements which result in FTE and Cycle time save

- Monitor ageing of IT bugs and Development requests and follow up with IT to ensure timely closure.

- Actively involve and contribute towards Special projects driven by Management.

- Ensure internal controls and procedures are aligned to requirements of SOCII Type 1 requirements

- Achieve 100%success in SOCII Type 1 Audit

Top 3 Mandatory Skills :

- Calculation and review of deal wise NAV, Management fees & Admin fees

- Liaise with CRM to plan and monitor client SLAs and deliverables

- Expertise in Real estate accounting & Private equity experience is must have

Minimum Relevant Experience : 8+ Years of experience ( Minimum 5 years in private equity)

Education/qualification : CA , CPA , MBA , M.com , Experienced Graduates

Joining time / Notice Period : Immediate to 45 days